Terms & Conditions

Welcome to The Como Atelier . These Terms & Conditions govern your use of our website and services related to the sale of jewellery and related products in India. By accessing or using this Website, you agree to be bound by these Terms.

1. General

• The Como Atelier operates in accordance with the laws of India.
• By using this Website, you confirm that you are at least 18 years old or are using the Website under parental supervision.
• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Pricing

• We offer jewellery products including fashion jewellery, gold-plated jewellery, silver jewellery, accessories, and related items.
• Product images displayed on the Website are for illustrative purposes only. Actual product color, texture, or finish may slightly vary.
• All prices listed on the Website are in Indian Rupees (INR).
• We reserve the right to change product pricing, descriptions, or availability at any time without prior notice.

3. Orders & Payments

• All orders placed through the Website are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order in cases including but not limited to:
  • Incorrect pricing or product information
  • Suspected fraudulent transactions
  • Product unavailability
  • Payment authorization issues
• Payments must be made through the approved payment methods available on the Website.
• The Como Atelier shall not be responsible for payment failures or issues arising from third-party payment gateways.

4. Shipping & Delivery

• Orders are processed and shipped within the estimated timelines mentioned on the Website.
• Delivery timelines may vary depending on the shipping location and courier partner availability.
• Delays caused by logistics providers, natural events, strikes, or unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate shipping and contact details.

5. Returns & Refunds

• Returns, exchanges, and refunds are governed by our Return & Refund Policy.
• Returned products must be unused, unworn, and in their original packaging.
• Customized products, earrings, or sale items may not be eligible for return or exchange due to hygiene and customization reasons.
• Refund processing timelines may vary depending on the original payment method and banking partner.

6. Product Care

• Jewellery should be stored carefully and kept away from water, perfumes, chemicals, and excessive moisture.
• We are not responsible for damage caused by improper handling, storage, or usage of products.

7. Intellectual Property

• All content available on the Website including logos, images, product designs, graphics, text, and branding are the intellectual property of The Como Atelier.
• Unauthorized reproduction, copying, or distribution of Website content is strictly prohibited.

8. User Conduct

By using the Website, you agree not to:

• Engage in unlawful or fraudulent activities
• Attempt unauthorized access to the Website or its systems
• Upload malicious software or harmful content
• Misuse promotional campaigns, discounts, or referral programs

9. Limitation of Liability

• The Como Atelier shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or products purchased through it.
• Our total liability, if any, shall not exceed the amount paid by the customer for the purchased product.

10. Privacy

Your use of the Website is also subject to our Privacy Policy regarding the collection, storage, and use of personal information.